1. What type of information is collected from you?
When you order products on our website or over the telephone, we collect your name and contact details (including postal address, email address and telephone number).
We also collect your payment details if you are placing an order over the telephone.
If you place an order on our website, your card information is not held by us. It is held by our third party processors (Paypal) who specialise in the secure online capture and processing of credit/debit card transactions.
Some data is collected automatically when you visit our website. This includes your IP address, the date and times you visit the website and the way you use and interact with it.
2. How do we use your information?
The information you provide will be used to provide you with the information, products and services you have asked for and honour any contract you have with us.
3. Who do we share your information with?
In order to provide you with the products and services that we offer, we may use third party providers. These third party providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
We do not share or sell your information to third parties for marketing purposes.
4. How long do we hold your information for?
Your information is stored securely whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
5. Lawful processing
Data protection law requires us to rely on one or more legal grounds to process your personal information.
We collect your information because it is necessary in order to perform a contract with you, for example when you buy our products.
It is also necessary for our legal obligations.
6. Your rights
You have rights to find out about how and why we use your personal information and to control its use. These include rights to access and correct your details. In some cases you can ask us to limit or stop our use of them and even to delete them, subject to legal obligations.
Where we use your personal information based on your consent, you have the right to withdraw your consent and you can unsubscribe from our direct marketing to you, by simply clicking unsubscribe in a marketing email or by emailing us.
8. Questions and contact information
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Website or a third-party to recognize you and make your next visit easier and the Website more useful to you.
Cookies can be "persistent" or "session" cookies.
When you use and access the Website, we may place a number of cookies files in your web browser.
You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008
We use both session and persistent cookies on the Website and we use different types of cookies to run the Website:
- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons on the site allowing visitors to share content onto social networks. . Cookies are currently set by Facebook In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can your find more information about cookies
You can learn more about cookies and the following third-party websites: