Contact Solva Woollen Mill  +44 (0)1437 721112

Privacy policy

This is the privacy policy for Solva Woollen Mill. This policy explains when and why we collect information from you and how we use it.


1. What type of information is collected from you?

When you order products on our website or over the telephone, we collect your name and contact details (including postal address, email address and telephone number).

We also collect your payment details if you are placing an order over the telephone.

If you place an order on our website, your card information is not held by us. It is held by our third party processors (Paypal) who specialise in the secure online capture and processing of credit/debit card transactions.


Some data is collected automatically when you visit our website. This includes your IP address, the date and times you visit the website and the way you use and interact with it.


2. How do we use your information?

The information you provide will be used to provide you with the information, products and services you have asked for and honour any contract you have with us.


3. Who do we share your information with?

In order to provide you with the products and services that we offer, we may use third party providers. These third party providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

We use Paypal to process payment transactions. They have their own privacy policy which can be found on their website.


We do not share or sell your information to third parties for marketing purposes.


4. How long do we hold your information for?

Your information is stored securely whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.


5. Lawful processing

Data protection law requires us to rely on one or more legal grounds to process your personal information.

We collect your information because it is necessary in order to perform a contract with you, for example when you buy our products.

It is also necessary for our legal obligations.


6. Your rights

You have rights to find out about how and why we use your personal information and to control its use. These include rights to access and correct your details. In some cases you can ask us to limit or stop our use of them and even to delete them, subject to legal obligations. 

Where we use your personal information based on your consent, you have the right to withdraw your consent and you can unsubscribe from our direct marketing to you, by simply clicking unsubscribe in a marketing email or by emailing us.


7. Changes to this privacy policy

We reserve the right to change or modify this privacy policy at any time. If we make any significant changes, we will make this clear to our customers and website users.


8. Questions and contact information

If you have any questions or would like further information regarding our privacy policy, you can get in touch with us via:

British Wool Marketing Board
Campaign for Wool